Privacy Policy

Aqua Estates is committed to protecting the privacy of individuals and to the responsible use of email marketing.

This policy explains how and why we use personal information. It should be read in conjunction with our Cookies Policy, which provides details of how we use cookies and similar technologies to enable you to browse our website effectively.

About us

We are Aqua Estates S.L., a company registered in Spain (Company NIF No. B93066041) with its main address at Avenida de los Girasoles, 102, Nueva Andalucia, Marbella 29660 Malaga - Spain. 

What information we collect


If you contact us for any of our property services, sign up to our mailing list, communicate with us, or do any kind of business with us, this will result in us collecting personal data about you (for example, we collect the name, address, email, and telephone number of all our contacts if provided).

We also collect information provided if you fill in a form, complete a survey, etc., which may include contact information that we decide to use for marketing purposes (please see ‘Marketing’ below). We do not normally collect sensitive personal data. In the event you provide us with any sensitive personal data, we will take extra care to ensure your rights are protected.

Third party sources. We sometimes collect additional information about actual or prospective customers from third party sources. Most of the time this won’t be personal data (for example, we might obtain information about a company’s business and performance), though on occasion we may receive personal data (such as a person’s work email or telephone number, or details of their role within a business).

How we use your information

We only ever use your personal data with your consent, or to the extent necessary to:
  • enter into, or perform, a real estate transaction or contract with you;
  • comply with a legal duty;
  • remember your preferences e.g. if you ask not to receive marketing material, we will keep a record of this, or
  • for our own (or a third party’s) lawful interests (such as marketing, internal record keeping, market research or to improve our services) provided your rights don’t override these.
We will only use your information for the purpose it was collected (or for similar/related purposes). For our clients, this includes using your personal data to the extent necessary to perform our contractual obligations (such as administering their property needs and providing them with services).

We will never sell your personal data or share it with third parties who might use it for their own purposes.

Marketing

We use personal information (such as email addresses) to market and promote our services.

You can choose to ‘opt out’ of Aqua Estates’s marketing communications by clicking the ‘unsubscribe’ link at the bottom of our emails. If you wish to change your contact details or preferences please email us at info@aquaestates.com.

Information for email recipients


This policy primarily covers how we use data relating to our customers, prospects, website visitors and people who interact with or do business with us. In these cases we will be the “data controller” for the purposes of data protection law.

Complaints/spam

We are completely against spam and we will never send out any communications to email accounts that have not registered with us. Our view is that ‘spam’ (unsolicited commercial email) has a negative impact on the Internet and those who use it. It squanders resources and wastes the time and money of recipients. This is why all of our communications always have an opt-out link.

If you have received an email or any other communication sent by one of our employees that you believe is spam or in violation of our acceptable use policies, please contact our team at info@aquaestates.com.

Security

We employ a variety of technical and organisational measures to keep personal data safe and to prevent unauthorised access to, or use or disclosure of it. We take our position as a real estate agency seriously and believe part of being a respectable agency involves upholding and developing leading security practices.

Data Retention

We will maintain information provided to us by clients until we receive a request to remove it, we offer a long term service and in order to offer this we need to maintain our database live at all times. We store logs of outbound emails for up to 24 months after the email is sent for the purposes of handling abuse complaints and compliance monitoring.

We will continue to store limited information about the client (including transaction records) for up to 6 years for accounting, record keeping and administrative purposes. If we consider there is a need to store records for longer (for example, the transaction has been the subject of a dispute or claim) then we will retain the data for as long as is necessary.

Your rights

We want to ensure you remain in control of your personal data. Part of this is making sure you understand your legal rights, which (for individuals) are as follows:
  • the right to confirmation as to whether or not we have your personal data and, if we do, to obtain a copy of it (this is known as a subject access request);
  • the right to have inaccurate data rectified; and
  • the right to object to your data being used for marketing or profiling.

If you would like further information on your rights or wish to exercise them, please send an email to info@aquaestates.com

Links to other websites

Our website may contain links to other websites. We do not control those other sites and we cannot be responsible for the content of those sites or for the protection of any information you provide to other sites (which are not governed by this privacy policy). We accept no responsibility or liability for such other websites. You should exercise caution when entering personal information online and look at the privacy statement applicable to the website in question.

Questions

Any questions about your personal data or this policy should be directed to the following email address: info@aquaestates.com.

Our privacy policy may be updated from time to time and the latest version will always appear on the Aqua Estates website.